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Terms & Conditions
- We are committed to providing an easy and enjoyable shopping experience. We want you to know that we value our customers and shall do everything we can to provide you with the highest level of customer service while we protect your privacy and provide you with a truly secure site.
- Please review our eShop information and policies below.
- Order Completion via Credit Card and Paypal
- Payment can be made securely online by Paypal, Visa, Master Card, Visa Electron and Maestro cards.
- Product Availability
- All items are subject to availability. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority. Once an item is sold out it will be taken off the website at the earliest opportunity.
- Countries We Ship to
- Here are some of the countries we ship to: Australia, Belgium, Brazil, Canada, Cyprus, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Luxembourg, Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Switzerland, Taiwan, United Kingdom, United States. Please note that the customer will be responsible for any import duty or taxes in the country of destination.
- The list above is not the complete list, please send us an email to csc@Up2ugg.com if you are not sure if we ship to your country.
- Shipping Rates
- We provide free shipping on most orders, for shipping details, please check with our shipping policy.
- Product Representation
- The colour of our products that you see on this website depends on the display and colour capabilities of your particular computer monitor and may not be the exact colour or representation of the actual merchandise. Please understand that we have made every effort to display the products featured on the website as accurately as possible, but we cannot be responsible for the colour accuracy of your monitor.
- We endeavour to present the most recent, accurate, and reliable information on our website at all times. However, there may be occasions when certain of our featured items are selected in limited quantities and, because of their limited availability; these items may not always be available. Once an item is sold out we may not be able to replenish the stock. Should you have any questions concerning the availability of a particular item on our site, please email us on csc@Up2ugg.com
- Purchasing
- An acknowledgement of your order will be sent by e-mail. We also aim to dispatch all orders within 24 hours subject to credit clearance, address verification and availability of items. Please note that you must supply us with a valid email address in your order to receive your electronic order confirmation.
- Your Account
- If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. This website is directed for use by adults. Those under the age of 13 should not use this website. In addition, if you are aged 13 or older but under 16, your parent or guardian should use this website on your behalf and you should not use the website on your own or provide any personal information to Up2ugg. Up2ugg does not knowingly collect information from children under the age of 13.
- Online Security
- We would like you to feel as comfortable ordering from our online store as you would do if you purchased something from us. That's why for your utmost security, all Up2ugg credit card transactions use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information to and from our site.
- The Secure Sockets Layer (SSL), created by Netscape, is the standard for secure data transmission over the Internet. Web browsers such as Netscape's Navigator and Microsoft's Internet Explorer support SSL. When you are asked to fill in your credit card details on our website, your browser will switch to secure mode. To check if your browser is secure, look at the URL field at the top of your browser. You will see it begin with https: instead of the normal http: This means that you are in secure mode. You can also verify secure mode by the security icon at the bottom-right hand corner of your browser - usually a lock and key padlock or a solid gold key depending on your browser and version.
- Cookies
- We may use “cookies” to track your preferences and activities on the Up2ugg website. Cookies are small data files transferred to your computer’s hard-drive by a website. They keep a record of your preferences making your subsequent visits to the site more efficient. Cookies may store a variety of information, including, the number of times that you access a site, your registration information and the number of times that you view a particular page or other item on the site. The use of cookies is a common practice adopted by most major sites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies; see your browser’s help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. You should note, however, that without cookies, some of the website’s functions will not be available, and the user will lose some of the benefits of the site.
- Contact Us
- Please send email to csc@Up2ugg.com if you have got any questions. All e-mail messages are treated as priority. We will reply to your enquiry within 12 hours. You are also welcome to contact us by MSN: Sales_support@hotmail.com.
- Entire Agreement
- These terms, together with all other agreements, terms or conditions incorporated or referred to herein constitute the entire agreement between you and Up2ugg with respect to the use of this website and any transaction conducted on or from this website and its contents, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter hereof, and may not be amended or modified except in writing, or by Up2ugg making such amendments or modifications available to it pursuant to the terms hereof.
- Termination
- Up2ugg.com reserves the right, at its sole discretion, to terminate your access to all or any part of this site, with or without notice.
- Last update : August, 2009
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